Billing and Payment Details

Welcome to Magnus Hire, where we aim to elevate your wine experiences with VCANTER. To ensure a seamless and enjoyable experience, we have compiled this comprehensive guide covering all aspects of billing and payment. Let’s dive into the details, and make sure your journey with us is as refined as the wines you cherish.

Billing Details

When you book a hire period for VCANTER, you will receive a detailed invoice outlining the charges associated with your rental. This includes the rental fee, any applicable taxes, and additional charges if you opt for extended rental periods. Here’s what you need to know:

  • Invoice Issuance: Invoices are generated automatically upon confirmation of your booking.

  • Invoice Delivery: You will receive your invoice via the email address provided during the booking process.

  • Invoice Content: Each invoice includes a breakdown of charges, rental period, and our contact information for any queries you might have.

Payment Processing

Our payment processing is designed to be effortless and secure, so you can focus on enjoying your wine experience. Here’s what you can expect:

  • Accepted Payment Methods: We accept all major credit cards, including Visa and MasterCard.

  • Secure Transactions: All transactions are encrypted and processed through Stripe, which is a secure payment gateway.

  • Confirmation: Once your payment is successfully processed, you will receive a confirmation email with all pertinent details.

Handling Failed Payments

Sometimes, payments may not go through as expected. If you encounter a failed payment, here’s how we handle it:

  1. Notification: You will receive an email notification regarding the failed payment.

  2. Retry Payment: We will attempt to process the payment again within 24 hours.

  3. Update Payment Info: If the payment fails again, we recommend updating your payment information. You can follow the steps outlined above in the ‘How to Update Payment Information’ section.

  4. Customer Support: Our customer support team is always here to assist you. Reach out to us if you need further help resolving the issue: Contact Us.

Additional Information

We aim to provide a seamless experience from start to finish. Here are a few more details to keep in mind:

  • Rental Periods: Select your desired rental period during the booking process. Ensure you book early to secure VCANTER for your event.

  • Returns: At the end of your rental period, follow the return instructions provided to ensure a smooth return process.

  • Contact Us: Have questions or need assistance? Our expert team is here to help. Reach out to us via email or phone, and we’ll be delighted to assist you.

Thank you for choosing Magnus Hire, where every pour is an experience to remember. Cheers to unforgettable experiences and the joy of large format wines!